Return and Refund Policy

1. Replacement or Return

Important Note: Do not discard the original packaging received, including the shipping label and tracking code. Customers must present the packaging to activate the product warranty.
Our top priority is your complete satisfaction. If you purchased a product from our online store but are dissatisfied upon receiving it or believe it has a manufacturing defect, we guarantee replacement or return under the following conditions:

1.1. Dissatisfaction with the product: Within 7 (seven) calendar days of receipt, the customer may request a refund or replacement by returning the received product.

1.2. Defective product: Within 30 (thirty) calendar days of receipt. In this case, the customer is entitled only to a replacement of the defective product, not a refund. For defects such as broken glass or screens, visible scratches, or missing parts, the customer must report the issue within 24 hours of receipt and include photos of the received package. If reported after 24 hours, the issue will be considered due to misuse. In both cases, contact us via email first for instructions on returning the product.

2. Return Due to Dissatisfaction

The product must show no signs of use. For watches, the strap must remain intact, and the product must be sent with its original receipt and packaging (postal package with label). Otherwise, no refund or exchange will be processed.

Upon receiving the package, we will analyze it to ensure compliance with the return conditions. After confirmation, our customer service team will contact you to choose one of the following options:

2.1. Replacement with any other product available in our warehouse.
2.2. Refund of the amount spent on the product(s) (if returned within the first 7 days of receipt).

3. Warranty

To verify a problem, customers must contact our warranty service exclusively via email. Provide the order number and describe the issue in text so our specialists can evaluate it. All products are covered by a 30-day warranty from the date of receipt.

To activate the warranty, customers must send a video (up to 1 minute) demonstrating the problem, ensuring the product packaging is visible. Photos clearly showing the defect and the product packaging can also be sent. If neither is provided, the product must be sent to our address for analysis, with shipping costs following the PAC rate as outlined in section 1.3. The product must be sent in its original postal packaging, labeled and undamaged.

Note: We do not offer technical support or official repair services. For assistance, contact our team for guidance.

4. IMPORTANT

Our warranty does not cover cosmetic damage that occurs after the purchase, such as cracked or broken screens.

4.1. The warranty does not cover:

  • Damage caused by liquids, such as dropping the product into water. Even waterproof products have limitations, e.g., avoid exposing products to hot water or steam.
  • Damage caused by the user or third parties attempting to repair or modify the product.
  • Damage to straps, such as stains or breakage, unless the product arrives defective.
  • Improper use of accessories.
  • Failures or damage due to normal wear and tear, e.g., screen scratches, oxidation from excessive uric acid, or acceptable battery life loss.
  • Testing the product's durability, e.g., water resistance or crystal hardness tests.
  • Underwear (briefs/pants/socks) cannot be returned or replaced if worn or tested.